Privacy Policy

1.Information We Collect

We may collect information directly from you, automatically when you use our website or services, and from third-party sources.

A. Information You Provide

Depending on how you interact with OneVia, we may collect information such as:

• First and last name
• Email address
• Telephone number
• Mailing address
• ZIP code
• Service location
• Business name
• Business website
• Business contact information
• Industry or service category
• Requested service
• Project type
• Project description
• Project timing
• Property information
• Homeownership information
• Estimated project size
• Budget information when applicable
• Preferred appointment times
• Service territory
• Requested opportunity volume
• Lead or appointment package selection
• Calendar and scheduling information
• Communications with OneVia
• Information submitted through forms, advertisements, surveys, SMS, telephone calls, chat experiences, or other communication channels

We do not collect sensitive personal information unless it is reasonably necessary for the requested service.

B. Information Collected Automatically

When you visit our website or interact with our digital services, we may automatically collect certain technical and usage information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• Approximate geographic location derived from IP address
• Website interactions
• Form interactions
• Advertising campaign information
• UTM parameters
• Cookie identifiers
• Device identifiers
• Conversion events

We may use cookies, pixels, tags, APIs, and similar technologies to collect this information.

C. Information From Third Parties

We may receive information from:

• Advertising platforms
• Lead-generation platforms
• Referral partners
• Participating service providers
• CRM and communication platforms
• Analytics providers
• Scheduling providers
• Data and technology vendors
• Social media platforms
• Other sources permitted by law

2.How We Use Information

We may use personal information to:

• Respond to requests for information
• Connect consumers with participating service providers
• Determine whether a requested service is available in a particular market
• Match service requests with appropriate service providers
• Generate and qualify customer opportunities
• Verify service type, location, and other qualification criteria
• Contact consumers regarding their service requests
• Facilitate communications between consumers and service providers
• Schedule estimates, consultations, or appointments
• Send appointment confirmations and reminders
• Follow up regarding service requests
• Operate OneVia Leads and OneVia Appointments
• Provide services to participating contractors and service providers
• Manage OneVia markets and territories
• Process purchases and transactions
• Provide customer support
• Improve our website, advertising, services, and customer experience
• Measure advertising and marketing performance
• Perform analytics
• Detect fraud, spam, abuse, or security threats
• Maintain records
• Enforce our agreements and policies
• Comply with legal obligations
• Protect OneVia, our users, participating providers, and others

We may also use aggregated or de-identified information for analytics, business intelligence, service improvement, and other lawful business purposes.

3.How OneVia Connects Consumers and Service Providers

OneVia operates a customer-acquisition network.

When a consumer requests a home or commercial service through OneVia, we may share information related to that request with one or more participating service providers as reasonably necessary to respond to the request, evaluate the project, communicate with the consumer, or schedule an appointment.

Information shared may include:

• Name
• Phone number
• Email address
• Service address or location
• Requested service
• Project details
• Timing
• Qualification information
• Appointment information
• Other information submitted in connection with the service request

Participating service providers are independent businesses and may maintain their own privacy practices.

Once information has been provided to a participating service provider, that provider's handling of the information may also be governed by its own privacy policy and applicable law.

4.OneVia Leads and OneVia Appointments

OneVia Leads

When a consumer submits a service request, OneVia may evaluate and qualify the request and deliver relevant information to a participating service provider.

OneVia Appointments

When appointment services are used, OneVia may communicate with the consumer to gather additional information, qualify the request, follow up, and facilitate scheduling with a participating service provider.

These communications may occur through:

• Telephone
• SMS/text messaging
• Email
• Web forms
• Online chat
• Automated communication systems
• AI-assisted communication technology

5.AI-Assisted and Automated Communications

OneVia may use automation and artificial intelligence technologies to help:

• Respond to inquiries
• Gather project information
• Qualify service requests
• Answer routine questions
• Conduct follow-up
• Route opportunities
• Facilitate scheduling
• Send reminders
• Assist participating service providers

Automated or AI-assisted systems may process information you provide during these interactions.

OneVia may also use human representatives in connection with these communications. Not every communication is conducted by a human.

6.Telephone Calls and Text Messages

If you provide a telephone number and provide the applicable consent, OneVia and/or participating service providers may contact you regarding your inquiry or requested services by telephone or text message as permitted by law.

Communications may include:

• Responses to your inquiry
• Service-related communications
• Qualification questions
• Scheduling communications
• Appointment confirmations
• Appointment reminders
• Follow-up regarding your requested service

Automated technology, prerecorded or artificial voice technology, or AI-assisted systems may be used where permitted and where the required consent has been obtained.

Consent to receive marketing communications is not a condition of purchasing goods or services where prohibited by law. Message and data rates may apply. Message frequency may vary. You may opt out of SMS communications at any time by replying STOP, or request assistance by replying HELP. We honor applicable opt-out requests.

7.Call Recording and Monitoring

Where permitted by law and with any notice or consent required by applicable law, telephone calls or other communications may be recorded, transcribed, or monitored for purposes including:

• Quality assurance
• Training
• Customer service
• Qualification
• Scheduling
• Security
• Recordkeeping
• Service improvement

Because recording and consent laws vary by jurisdiction, OneVia provides appropriate notice and obtains consent when required.

8.Cookies and Tracking Technologies

OneVia may use cookies, pixels, APIs, tags, and similar technologies to:

• Operate the website
• Remember preferences
• Understand website usage
• Measure conversions
• Improve user experience
• Measure advertising performance
• Attribute leads and appointments to advertising campaigns
• Detect fraud
• Deliver or measure advertising

These technologies may be provided by OneVia or third-party service providers. Third-party platforms may collect or receive information according to their own privacy policies.

9.Advertising and Analytics

OneVia may use advertising and analytics services such as:

• Meta advertising technologies
• Google advertising technologies
• Google Analytics
• Conversion tracking technologies
• CRM attribution tools
• Other advertising and analytics providers

These technologies may use cookies, pixels, identifiers, and similar technologies to understand website activity and measure advertising performance. Where required by applicable law, users are provided with appropriate cookie or privacy choices.

10.How We Disclose Information

We may disclose personal information to:

Participating Service Providers

To respond to service requests, provide estimates, communicate with prospective customers, and perform requested services.

Service Providers

Companies that help OneVia operate its business, including providers of:

• Website hosting
• Cloud infrastructure
• CRM systems
• Telephone services
• SMS services
• Email services
• Artificial intelligence technology
• Automation
• Scheduling
• Analytics
• Advertising
• Payment processing
• Security
• Customer support

Business Partners

Where necessary to provide requested services or operate OneVia's customer acquisition network.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to legal process
• Protect rights or property
• Prevent fraud or abuse
• Protect personal safety
• Enforce agreements

Business Transfers

Information may be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

11.Sale or Sharing of Personal Information

OneVia's business involves connecting prospective customers with service providers.

Certain disclosures of personal information to service providers, advertising platforms, or other third parties may be considered a "sale," "sharing," or "targeted advertising" under some state privacy laws, even when OneVia does not receive money specifically in exchange for the information.

Where applicable law provides the right to opt out of certain sales, sharing, or targeted advertising, OneVia will provide mechanisms for users to exercise those rights.

12.We Do Not Sell SMS Consent

OneVia does not sell or transfer a consumer's consent to receive SMS marketing messages to third parties for their own unrelated marketing purposes. Mobile opt-in information and consent are not shared with third parties or affiliates for their own unrelated marketing or promotional purposes.

This does not prevent OneVia from sharing information with service providers that help OneVia deliver messaging services, or with participating providers as otherwise permitted by law in connection with a consumer's requested service.

13.Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain business and transaction records
• Fulfill the purposes described in this Privacy Policy
• Resolve disputes
• Enforce agreements
• Detect fraud
• Meet legal, accounting, tax, and compliance obligations

Retention periods may vary depending on the type of information, purpose of processing, and applicable legal requirements.

14.Data Security

OneVia uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, network, database, transmission, or information system can be guaranteed to be completely secure. Please use appropriate caution when transmitting information online.

15.Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights regarding personal information, which may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Obtain a copy of certain personal information
• Opt out of certain sales or sharing of personal information
• Opt out of targeted advertising
• Limit certain uses of sensitive personal information where applicable
• Appeal certain decisions regarding privacy requests
• Withdraw consent where processing is based on consent

These rights vary by jurisdiction and may be subject to exceptions. To submit a privacy request, contact OneVia using the contact information listed below. OneVia may need to verify a request before fulfilling it. OneVia will not unlawfully discriminate against users for exercising applicable privacy rights.

16.Children's Privacy

OneVia's services are intended for adults and businesses seeking or providing home and commercial services.

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

17.Third-Party Websites and Service Providers

The OneVia website may contain links to third-party websites or services. OneVia is not responsible for the privacy practices, security, or content of third-party websites or independent service providers.

Please review the privacy policies of third parties with which you interact.

18.Payment Information

If OneVia accepts online payments, payment transactions may be processed by third-party payment processors. OneVia avoids storing complete payment-card information when payment processing is handled by an authorized payment provider.

Payment processors handle payment information according to their own terms and privacy policies.

19.Email Communications

You may unsubscribe from promotional email communications by using the unsubscribe mechanism contained in applicable emails.

Even after opting out of promotional emails, OneVia may send non-promotional communications related to:

• Transactions
• Service requests
• Appointments
• Account activity
• Customer support
• Legal notices

20.SMS Opt-Out

You may opt out of applicable SMS messages by replying STOP. After an opt-out request is processed, OneVia may send a confirmation message as permitted by law. You may reply HELP for assistance.

Transactional or service communications may be treated differently from marketing communications as permitted by applicable law.

21.Do Not Track

Some browsers offer "Do Not Track" signals. Because there is not a universally accepted standard for responding to all such signals, OneVia's response may vary.

Where applicable law requires recognition of legally recognized browser-based opt-out preference signals, OneVia will process those signals as required.

22.United States Operations

OneVia currently provides services primarily in the United States.

If information is submitted from outside the United States, information may be processed and stored in the United States or other jurisdictions where our service providers operate, subject to applicable law.

23.Changes to This Privacy Policy

OneVia may update this Privacy Policy periodically. When material changes are made, we may update the "Last Updated" date and provide additional notice where required by law.

Please review this Privacy Policy periodically.

24.Contractor and Business Customer Data

OneVia also collects information from contractors and participating service providers.

If you are a contractor, service provider, or business customer, OneVia may collect business contact information, service categories, territories, pricing/package selections, calendar information, CRM information, opportunity preferences, performance information, billing information, and other information necessary to provide and improve OneVia services.

OneVia may use this information to:

• Manage the contractor relationship
• Deliver leads and appointments
• Configure territories
• Integrate calendars or CRM systems
• Process payments
• Provide support
• Measure opportunity performance
• Improve lead quality
• Prevent duplicate delivery
• Manage market capacity
• Improve OneVia products and services

25.Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact: